Kodak Printers and Printhead Problems

October 2, 2010

When Kodak came out with their printers 2-3 years ago, the major talk was about the cost of ink.  Granted, Kodak does have some low priced ink at around $27 for both a black and color.  So the question becomes, where did they scrimp on the cost to make money.  In talking to our customers, we think we have found it.

In reference to the blog post about kodak printers that  I made, most review placed don’t think the highest of them.  However, this is becoming more evident in talking to our customers who have them or have had them.  I would say about 40% of our customers experience a problem in the first 6 months of owning it.  Granted Kodak, usually makes it right, but still.  And the problem always seems to revolve around the printheads.  I have even had one customer who had his printer replaced 3 times, and the 4th time, they refused saying he broke it and that voided the warranty.  Of course this is a non-replaceable part, so if it breaks, you need Kodak to fix it.

I would think this has more to do with the ink that they use instead of the actual head.  If I remember right, they use pigment colors and black, which while good for colors and life, the ink can thicken and plug up easily (look up Epson R800 and R1800 printers on cnet.com, they talk about them their.)

Need to get a printer, look at a Brother model or a Canon model, those would be a safe bet.

IE not printing correctly – what is to blame?

September 14, 2009

Had a customer with an unusual problem a couple weeks ago.  They could print from My Documents, but anything from IE (Version 8) would only print the header and footer, no body.  Do you know how hard that is to research?  Well, here is what I found.

  1. Check your add-ons.  Some add-ons can cause problems with printing in IE, so it is recommended to turn them all off, and then try printing.  If it works, then starting turning them on and printing.  Repeat process until it doesn’t work or they are all turned on.
  2. Do you have MSIA installed?  MSIA stands for Microsoft Software Inventory Analyzer.  Apparently when this is installed it causes the printing to not work correctly.  It is not required for anything so uninstalling it  causes no problem (According to Microsoft)
  3. Double and triple check the cartridges.  This was my customers problem.  We could print in black/white mode, but once we turned the color on it failed, why?  Her cartridge was shorted and empty.  It should have still printed what it could with the black cartridge, but for whatever reason it didn’t.  Darn Lexmarks 🙂 (She has a Lexmark X75)

Hopefully if you run into this problem it is an easy fix.  Happy Printing.

HP Security Risk on Lasejet Printers

February 10, 2009

A great article from samedayinkjet.wordpress.com on the latest HP network risk on Laserjet printers.

Here is the link.

Shame on you HP Phone support

December 30, 2008

One of my personal biggest complaints against people and companies is when they do not admit they screwed up and then make it right with you. It doesn’t matter if it is a friend, or employee. If you screw up, admit it.

Just had a customer come in asking for the HP 74XL Replacement Black cartridge. He liked our price and bought it. Then proceeds to tell me how HP screwed him. He purchased this printer over the phone and decided (with some salesperson help) to get some extra cartridges. He didn’t have any reason to open the extra cartridges til last week. Upon opening the black cartridge, it is a 564 cartridge, NOT the 74 that he needs. So he calls HP, thinking since they have his money, maybe they will swap the wrong cartridges out. WRONG. Instead he finds out that since it has been more than 21 days since he bought the cartridges, there is nothing, I repeat, NOTHING they will do for him.

Come on HP, don’t you make enough money that you can surely swap out the cartridges for the guy. Heck, if I sold the customer the wrong cartridge or they told me the wrong cartridge, I give them almost a year to return it.

Snake in a P . . Printer!

December 6, 2008

Okay, we have all had this situation.  We are using a printer and it doesn’t work for whatever reason, so what do we do first, well if you are already having a bad day, you hit it.  Well thankfully, this guy in Austrialia did not do that.  Apparently, he had a brown snake that decided to take up residence in his printer.  I wonder if this covered by warranty?

Here is the link to the full article.

Wireless Network Setup for HP OfficeJet Pro L7780

November 24, 2008

I have set up countless printers, however, I have never set up one wirelessly.  We just received it on Thursday the  20th, and on Saturday, that was my job.  Putting it together and installing the drivers on the local computer was a snap.  Then I thought, ‘hey it has wireless, I have a wireless network and Macbook.

Step one – Remembering my WPA key.  Finally got it thanks to my Macbook.

Once that was done I thought I was set, followed the simple instructions on the screen and then, NOTHING.  What happened, it froze.  Hmm, time for HP’s website.  Problem was easy enough to solve, just need to make the IP address from automatic to manual.  The problem is you can only do that through the printer, and of course it is still froze.  Unplug and restart a few times and I finally got it, only to no avail.

So I had to break down, and call HP Tech support.  I must say that was the easiest call I have made, the guy on the other end was friendly and easy to talk to.  After 3 minutes, I found out I needed to update the firmware.  He stayed on the phone with me the entire time til I printed out the test page.  Thanks.

So to review if you have the HP OfficeJet Pro L7780 and try to do the wireless networking and the printer freezes on you, do the following:

  1. Restart it and turn off the wireless radio (it might take a few times)
  2. Download the firmware update for the printer and then flash it.
  3. Restart the printer when everything is said and done, and create your wireless network.

UPDATE – At the time I did not have the link for the downloads.  Here is the page for the Windows XP Drivers and software for the L7780.

The Truth about Walgreens Ink Cartridge Refills

October 13, 2008

Back in 2007 Walgreens stormed the ink cartridge refilling and remanufacturing by offering Black refills for $9.99 and Color for $14.99.  Many places like O-ink had to adjust some tactics and prices to compete.  However, if you look closely at the details the service that they are providing isn’t quiet top notch.  Let me poke some holes in their ship.

Training – For anyone who replaces or creates something, it takes years to master the craft.  The tech at Walgreens learns the process in a few days to a week.  I have been in the cartridge business for over 5 years and am still learning new things about cartridges.

Quality of Ink – If you talk to a high performance car owner and ask them if they put regular gas in the engine, they will laugh at you.  While it will ‘work’, it will not provide the same level of quality that the higher octane gasolines provide.  Same can be said for ink.  Lexmark, HP, Canon, Epson, Brother, and so on use different ink formula’s in their printer cartridges.  While using a Universal ink will work, it will not provide the best quality over the long run.  Plus using an ink that is not created for the printer cartridge, you run the risk of the ink plugging up quicker.  Printer ink to a cartridge refiller is like oil to a mechanic, one size does not fit all.  Walgreens only uses 5 inks total, 1 pigment black, 1 dye black, 1 cyan, 1 magenta, 1 yellow.  This is like using only 5w30 to change oil in all vechicals.  Currently at my store, I have 13 inks on hand. 4 for HP, 4 for Lexmark and 5 for Canon.  We use ink designed to work in the cartridge.

Guarantee – I should state lack there of a guarantee.  If you visit any Walgreens location or their website you will see no guarantee listed.  Any company who works on a product and who depends on their reputation will put a guarantee on their craftmanship.  We have a 6 month guarantee on our refills.  So if you take it home and it doesn’t work, oh well, they have their money.

And what if it doesn’t fill – Walgreens does have a small selection of printer cartridges on hand you can buy, but most of them are OEM’s.  If it doesn’t work, why should you have to drive else where to get a cartridge that works?  We don’t think you should.

While I do not discourage people from using Walgreens ( I personally use them for my prescriptions), I would recommend people take a close look at their cartridge refilling process before they use it.  For one company to run one special 3 out of 4 weeks a month on the same item, I question the quality of that item.

For information on O-ink’s cartridge refilling please visit here.