Kodak Printers and Printhead Problems

October 2, 2010

When Kodak came out with their printers 2-3 years ago, the major talk was about the cost of ink.  Granted, Kodak does have some low priced ink at around $27 for both a black and color.  So the question becomes, where did they scrimp on the cost to make money.  In talking to our customers, we think we have found it.

In reference to the blog post about kodak printers that  I made, most review placed don’t think the highest of them.  However, this is becoming more evident in talking to our customers who have them or have had them.  I would say about 40% of our customers experience a problem in the first 6 months of owning it.  Granted Kodak, usually makes it right, but still.  And the problem always seems to revolve around the printheads.  I have even had one customer who had his printer replaced 3 times, and the 4th time, they refused saying he broke it and that voided the warranty.  Of course this is a non-replaceable part, so if it breaks, you need Kodak to fix it.

I would think this has more to do with the ink that they use instead of the actual head.  If I remember right, they use pigment colors and black, which while good for colors and life, the ink can thicken and plug up easily (look up Epson R800 and R1800 printers on cnet.com, they talk about them their.)

Need to get a printer, look at a Brother model or a Canon model, those would be a safe bet.

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Looking for a new printer?

May 28, 2010

If you are looking to buy a new printer or replace on you have, here is one to look at.

Canon Pixma MX860

I have found it for around 130 to 150 dollars.  It does everything you want, wifi, duplexing, wired, duplex scanning, photos, individual cartridges, fax, copy, and all the bells and whistles.

We also have the replacement cartridges available now.


Staples information wrong on Brother MFC-790CW

April 22, 2009

If you order off from Staples.com and own the Brother MFC-790CW, be careful.

We regularly use Staples.com as a reference site for what cartridges go to what printers.  However, they have some miss information on the MFC-790CW.  They list the LC61 standard Brother cartridges, as well as the high capacity LC65 packs.  (link is here)  So, after seeing that, I ordered the LC65 for the customer, which is a better value.  Customer came back in two days later and asked if I could install it cause he couldn’t.  Neither could I, it didn’t fit.

I refunded his payment and then started looking.  I went to Brother-usa.com and decided to look on there.  Sure enough, the MFC-790CW only takes the LC61 cartridges (See Here).

So as a reminder, the LC65’s will NOT work with the Brother MFC-790CW, only the LC61.


Kodak ads run wild, but what about the products?

March 30, 2009

Kodak has started to run a lot of ads promoting their printers.  I saw 5 of them in a two hour time limit on March 29th.  They are promoting low cost print options.  Which is good, people need to save.  but is the quality and cost really there to get them to switch?

I looked at three websites, pcmag.com, pcworld.com, and reviews.cnet.com to see what their reviews on the printers were.  Most of the reviews were okay, but the common theme was, you can better spend your money elsewhere.  Quality of the printer and print-outs were not great was in almost every review.

One of the big things Kodak was mentioning in their ads was the low cost of their printer ink.  It does have a low cost, I will give them that, but does that low cost turn out to be a low cost of ownership.  NO.  According to PCMag.com, printing on a light duty (you can see how they determined that on the website), over a three year period, Kodak was the most expensive.  Most of my customers I would consider them light duty printing, with the exception of the businesses.

I have yet to recommend any Kodak printer to any of our customers, and I plan on keeping it that way.  Low cost cartridges is one thing, but you must have the quality behind it.


A very big recycling list

March 3, 2009

We often get asked “where can I recycle this or that?”  And most of the time, I am baffled.  However, thanks to the great folks over at PCmag.com, they have made it easy for me and you now.

They have complied a list of everyone who recycles tech products, you name it it is on the list.  Here is the link.

Of course, if you need to recycle printer cartridges, look at us first.  Here is our link.


Shame on you HP Phone support

December 30, 2008

One of my personal biggest complaints against people and companies is when they do not admit they screwed up and then make it right with you. It doesn’t matter if it is a friend, or employee. If you screw up, admit it.

Just had a customer come in asking for the HP 74XL Replacement Black cartridge. He liked our price and bought it. Then proceeds to tell me how HP screwed him. He purchased this printer over the phone and decided (with some salesperson help) to get some extra cartridges. He didn’t have any reason to open the extra cartridges til last week. Upon opening the black cartridge, it is a 564 cartridge, NOT the 74 that he needs. So he calls HP, thinking since they have his money, maybe they will swap the wrong cartridges out. WRONG. Instead he finds out that since it has been more than 21 days since he bought the cartridges, there is nothing, I repeat, NOTHING they will do for him.

Come on HP, don’t you make enough money that you can surely swap out the cartridges for the guy. Heck, if I sold the customer the wrong cartridge or they told me the wrong cartridge, I give them almost a year to return it.


Merry Christmas and a look back

December 23, 2008

I would like to first thank all our readers and say Merry Christmas to you and a happy new years.  If you follow another religion, I hope your holiday is good to you.

2008 has been a great year for us and interesting for our industry.

The big new this year was the price increases by almost all the printer manufactures.  Even with the price of oil dropping, I don’t think they will lower their prices.

All of the other news is normal stuff, new cartridges and new printers.  It will be interesting to see if Lexmark can turn their inkjet division around and how Epson takes to refillers (there are still people selling the compatibles, which are mostly illegal).

We have our two websites up and running.  The latest one is www.samedayinkjet.com and our old reliable www.oinkinkstore.com.  Check them out if you get a chance

Until 2009, have a great holiday.